Shipping Policy
Shipping Policy
1. Order processing times
All orders are processed within 1 to 2 business days after payment is received.
Please note that orders are not shipped on weekends or public holidays.
2. Delivery times
Delivery times vary depending on your location:
| Delivery zone | Estimated times |
| France | 6 to 12 business days |
3. Order tracking
As soon as your order ships, you will receive an email containing a tracking number. You will be able to track your package via a dedicated link.
If you do not receive a tracking number within 5 business days after your order, please contact us at contact@altisfrance.fr.
4. Shipping costs
Shipping is free for all orders placed on alp-shop.ch, unless otherwise stated at checkout.
5. Shipping address
It is your responsibility to verify the accuracy of the information provided at the time of your order.
We cannot be held responsible for any delivery failure caused by an incorrect or incomplete address.
6. Unclaimed / Lost / Damaged packages
- If a package is returned to sender due to an incorrect address or failure to claim it, the reshipping costs will be the customer's responsibility.
- In the event of a lost or stolen package, contact us as soon as possible so we can open an investigation with the carrier.
- If the package arrives damaged, please take photos and contact us within 48 hours at contact@altisfrance.fr so that we can find a solution.
7. Deliveries
We ship exclusively within France.
8. Contact
For any questions regarding the delivery of your order, you can write to us at:
📧 contact@altisfrance.fr